Exclusive Holiday Villas – Terms and Conditions

 

Confirmation of Booking

The reservation is only binding once you have received our written confirmation and we have received your deposit payment of 25%.  In the case of bookings taken less than 6 weeks before the date of arrival, the full balance plus refundable security bond must be paid. 

 

Terms & Conditions

Please ensure that your party leader reads the Terms & Conditions. The person who signs or 'submits' the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions.

 

Payment

When making a reservation we require your completed booking form as acceptance of our terms and conditions, along with your deposit payment of 25% of the total cost of the reservation.  All payments are to be in £ sterling or € Euro.
The balance of your account must be paid no later than 6 weeks before your arrival date. If payment is not received by the due date we will consider your booking cancelled and will hold you liable for the cancellation charges detailed below.

 

Last Minute Bookings

When reservations are made less than 6 weeks before departure, the full amount is due on the day of booking.

 

Cancellation Charges

We can only accept a cancellation in writing from the person who signed the booking form. Cancellations made prior to six weeks before arrival will incur a 25% charge, and the remainder of your monies, if any, will be refunded. Please note that any cancellations made less than six weeks before arrival will be liable to the following fees:
Outside 42 days
25% charge
Between 41 – 28 days
40% charge
Between 27 – 21 days
50% charge
Between 20 – 14 days
75% charge
Between 13 – 0 days
100% charge

 

Amendments by you

We will always do our best to help you with any necessary change of plans. However, any alterations made after your booking has been confirmed will incur administration charges of £25.00.

 

Amendments by Exclusive Holiday Villas

In the unlikely event of Exclusive Holiday Villas having to alter your holiday due to circumstances beyond our control, we reserve the right to do so. We recognise that our reputation is dependent on our providing you with the best service on all aspects of your holiday and every effort will be made to keep any resultant disruption to an absolute minimum. If the property you have rented is withdrawn for whatever reason, we will offer you an alternative villa with a refund of any difference in rental if applicable. If we are unable to offer you an alternative property we will refund the full cost of the villa rental. We will not be held responsible for any additional costs you incur in conjunction with the reservation (i.e. flights, car hire).

 

Security Deposit

A refundable security deposit of between £100 and £500 is payable at the time your holiday balance is due. This is held to cover any breakages or damage to the villa. Should this deposit be inadequate to cover such damages, it is a condition of booking that you pay any additional monies due immediately following our notification. Deposits will be returned within 7 days of your departure date, with any deductions notified to your party leader prior to the reimbursement.  If any of our terms and conditions are broken, we reserve the right to withhold the full security deposit.

 

Electricity

We operate a fair usage policy in conjunction with a number of our owners.  The limit if applicable to your proeprty is detailed below, electricity meters will be read on arrival and departure to calculate the usage  In the event that you have used more than the Kw hours allowance for the property, the additional usage will be charged at current rates and deducted from your security bond.   

Villa Borja - 300kw hours per week

Los Jazmines - 150kw hours per week Peak rate, 200kw hours off peak

 

Occupancy

Your accommodation is available from 2pm on the day of your arrival and must be vacated by 10am on the day of departure. This time is needed to prepare the accommodation properly for incoming guests. However, if circumstances permit, these times may be altered, subject to pre-arrangement.  Please note that all arrivals to the designated meeting point after 9.00pm are subject to a £15 surcharge.

The number of occupants must not exceed the maximum occupancy as stated on the Exclusive Holiday Villas booking form, without prior permission. If this is not observed, Exclusive Holiday Villas have the right to terminate your stay with immediate effect and withhold your security bond.  On departure, please ensure that the property is left clean and tidy and all personal belongings, refuse/rubbish are removed.

 

Bed Linen

For all stays exceeding 10 days, a change of bed linen and towels will be done mid week through the stay.

 

Cleaning

All our properties are cleaned prior to your arrival without additional charge.  Additional cleaning services can be arranged at an extra cost. This must be requested at the time of booking.  We expect to receive the property in a reasonable condition following your stay.  Excessive cleaning will be charged if the property is left in a mess internally or externally at €11 per hour.  This cost will be notified in writing and deducted from the security bond.
 

Service & Price Guarantees

As part of our commitment to quality customer service, we guarantee that there will be no price alterations to your confirmed reservations.  Be assured that you will only pay what has been confirmed to you in writing, even if charges have had to be increased after your time of booking and before your arrival. This includes all taxes, which may be levied by the local authorities.

However, we do reserve the right to vary our prices at any time without notice, it is therefore advisable to book well in advance in order to secure the best possible deal.

 

Villa Maintenance

Swimming pools and gardens are maintained regularly whilst routine maintenance and repairs may have to be carried out from time to time.  Should public services, such as water and electricity, fail, intermittently or otherwise, or problems occur with plumbing systems and mechanical equipment, we accept no liability but will do our utmost to rectify any problems as swiftly as possible.

 

Resort Development

It is inevitable that most resorts will expand and building work is occasionally unavoidable. Local authorities may grant permission to build/alter properties and roads without notice. Unfortunately such developments are beyond our control. However, if we are made aware of the situation and we consider it will significantly affect your holiday, we will advise you where possible.

 

Company Liability

Exclusive Holiday Villas cannot be held personally responsible for any death, injury, accidents, fire, break-ins or any other damage by whatever cause, unless it can be proved that it is due to the negligence of Exclusive Holiday Villas.
Exclusive Holiday Villas can not be held personally responsible for any cuts to services such as water and electricity.
Exclusive Holiday Villas can not be held personally responsible for road conditions leading to the rental property.
Parents are responsible for the safety of their own children whilst staying at all properties managed by Exclusive Holiday Villas. Exclusive Holiday Villas cannot accept any liability due to parental negligence.

Our maximum liability in any claim will be limited to the cost of your holiday rental as declared on the booking form.

 

Complaints

All complaints must be reported to Exclusive Holiday Villas immediately & will be rectified where possible. If the complaint cannot be resolved during your stay it must be put in writing within 7 days of your return from your holiday. We will then do our utmost to resolve the matter.

 

Insurance

Exclusive Holiday Villas advise that all clients obtain adequate travel & personal insurance cover and that all EU clients bring with them a valid EHIC (European Health Insurance Card) to entitle you to free emergency health care under Spain's national health service.

 

Smoking

Smoking is not permitted in any of our properties.

 

Noise

Exclusive Holiday Villas cannot be held liable for any noise or disturbances arising outside the property boundary.  We ask all clients to respect the “Spanish Siesta” (2-5pm) and keep the noise down during the night to respect neighbours.

 

Pets

We have a strict "no pets allowed" policy.

 

Swimming pools

We cannot guarantee the use of swimming pools outside of high/peak season.

 

Keys

On the day of your arrival you will be met by one of Exclusive Holiday Villas management team, who will show you to your accommodation.  Keys will then be left in your control and guests will be held responsible for these keys until the day of departure. If keys are lost there will be a replacement charge of £30.

 

Rubbish

All rubbish must be placed in the communal bins.  Green or grey bins are for general waste, blue bins are for paper/cardboard and green bottle bins are distributed throughout the area.

 

Departure

Unless you have prior agreement by Exclusive Holiday Villas, departure must be by 10.00am.  Please strip the beds which have been used and pile up in each bedroom along with used towels.  Tidy the property, wash and put away all kitchen items.

 

Laws & Jurisdiction

By booking a holiday with Exclusive Holiday you agree to these terms and conditions of the contract and all matters arising from them and are subject to Spanish law and to the jurisdiction of the Almeria courts. 

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